Support

We read everything and answer in the order it arrives.

Get in touch

Email [email protected]. To sort something out quickly, please include:

• The email or account you sign in with.
• What you expected to happen, and what happened instead.
• If it concerns a trade: roughly when it was, the token, and the amount. Do not send screenshots containing a recovery phrase or password — we will never ask for either.

Common questions

My deposit has not arrived

Transfers settle at the speed of the chain they were sent on, which is usually seconds but can be longer when a network is congested. Check that the asset was sent to the right address and on a chain bagwrk supports. If the transaction shows as confirmed on-chain and still is not visible after an hour, email us with the transaction hash.

A trade failed

A failed trade means nothing moved — you keep your money. It usually means the price moved past the limit, or a route was briefly unavailable. Try again, and tell us if it keeps happening.

I cannot sign in

Use the same method you signed up with. If a login code does not arrive, check spam first. Your wallet is tied to your sign-in, so it comes back with it on any device.

I want my account deleted

Email [email protected]. Move your assets out first: deleting the account removes our records of you, and we cannot recover access afterwards.